Refund policy

Change-of-mind returns

ARM Audio does not automatically accept returns because you have changed your mind, ordered the wrong item or found a lower price elsewhere.

We may approve a change-of-mind return at our discretion. Please contact us before sending anything back. Any agreed conditions, return shipping costs and refund or credit arrangements will be confirmed in writing before you return the product.

These conditions do not limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrectly supplied products

If your product is faulty, arrives damaged, does not match its description or is not what you ordered, please contact us with your order number and details of the problem. Photographs or a short video may help us assess the issue.

Where Australian consumer guarantees apply, we will provide the remedy required by law. For a major failure, you can choose a refund or replacement. For a minor problem, we may provide a free repair within a reasonable time. If it cannot be resolved within a reasonable time, further remedies may apply.

You may also have rights to compensation for reasonably foreseeable loss or damage. Nothing in this policy excludes or restricts those rights.

Arranging a return

Please contact us for return instructions and the appropriate return address. Provide your order number or another reasonable proof of purchase.

Pack equipment securely for transport. Original packaging is helpful but is not required to claim a remedy under Australian consumer guarantees.

Where a product is confirmed to breach a consumer guarantee, we will cover reasonable return transport costs. Contact us to arrange collection of equipment that cannot reasonably be posted or transported by you.

Refunds

Approved refunds will normally be returned to the original payment method. We will confirm when the refund has been processed; your payment provider may take additional time to credit your account.

Warranty support

Contact ARM Audio for assistance with a product purchased from us. Any manufacturer’s warranty is additional to your rights under the Australian Consumer Law and does not replace them.